Orders
We do not have a minimum order! Orders can be placed on our website or by phone, 800-819-6118.
All prices and discounts are listed on our website.
Please have your order complete when ordering by telephone or online. Orders cannot be changed once they have been placed because we work extremely hard to get your order shipped as quickly as possible.
We keep a large inventory of our items, but occasionally a product will be out of stock due to circumstances beyond our control. Our website will not let you order an item if it is out of stock and you can enter your email to be notified when that item is back in stock. You can call us to pre-order out of stock items so that they can be shipped as soon as it arrives. Your credit card will not be charged until the item is shipped.
In-store pick up orders are available for pickup during business hours once you receive an email that your order is complete. All pick up orders must be picked up within 2 weeks of the order date. If the order is not picked up within these 2 weeks the order will be restocked (with a 20% restocking fee) and your account will be issued an in store credit.
Shipping
Current order processing times are displayed on product pages and an anticapted delivery date is listed in each shipping option at checkout. All shipments are fulfilled by our warehouse in Quakertown, PA.
We unfortunately do not offer free shipping.
We do NOT guarantee delivery times for any of our shipping options as they are all out of our hands once they leave the warehouse.
Rush orders should be placed by telephone or by adding the RUSH item to your cart. The Rush Fee is basically a line jump service and will guarantee your order to go out the same day if placed before 12pm EST, after this time it will go out the next business day. A rush fee only expedites the time for warehouse processing, it does not change the shipping method.
If you are need expedited shipping (Next Day, 1 Day, 2 Day or 3 Day service) call to place your order, as these options are not available online.
We do not offer international shipping currently. This includes shipping to Canada. If you arrange to have your order shipped to you internationally via an international freight forwarder, please be aware that Candles and Supplies will not accept responsibility for any damage that occurs in international transit. We do not ship internationally and do not guarantee the safety of orders shipped by other agencies. You will need to handle all international damage issues with your freight forwarder. We are not able to supply any international documentation that may be needed.
If a package is returned to Candles and Supplies because the wrong address was entered during the check out process the customer is responsible for additional shipping costs to reship a package with the corrected address.
Damaged/Lost
Please make sure to order your supplies in plenty of time, we do not guarantee delivery times and lost or damaged packages can occur which could take weeks to resolve. Multiple box shipments will sometimes arrive a few days apart, please allow ample time for your shipment to arrive before calling us to report the package missing.
If your package is marked as delivered but you have not received it please check all areas around the perimeter of your home, leasing office (if applicable) and neighbors to see if someone received it as a mistake. If the package is still not found or has been missing during transit please contact us immediately to put in an investigation on the package. We will then place a trace with the shipping company to locate the missing package. The shipping company can take anywhere from a few days to 3 weeks for an investigation. Once the investigation is complete the customer will be notified of the outcome. We have to wait for the investigation to be completed by the shipping company before issuing any replacements or refunds because the package may still be delivered in this time period. If you cannot wait for the investigation to be completed the customer is responsible for the replacement cost. All investigations for missing packages must be placed within 2 weeks of when the order shipped.
Each shipment is packed carefully keeping in mind that the order will probably be drop-kicked from PA to your location. In the rare event that your order does not endure the extreme shipping, please either refuse the shipment or sign for it as "damaged" and call us immediately to start a claim. Take pictures of the damage, noting what items were damaged to submit via email within 5 days of receiving the package. Please retain all boxes and packing material for at least 30 days for inspection by the carrier. The claim will be filled with the carrier and you might be contacted by them. You will be informed as soon as the claim is resolved which could take up to 3 weeks.